Terms and Conditions
Service Agreement
These terms and conditions govern your use of Wyntheronquae financial consultation services and website access.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations.
Definitions and Terminology
For the purposes of these terms, the following definitions apply:
- Services: Financial consultation, analysis, and guidance provided by Wyntheronquae
- Client: Individual or entity receiving consultation services from Wyntheronquae
- Platform: Wyntheronquae website, systems, and digital communication channels
- Agreement: These terms and conditions plus any supplementary service agreements
Service Usage Guidelines
Your use of our services is subject to the following conditions:
Permitted Uses
- Requesting and participating in financial consultation sessions
- Accessing educational content and resources provided
- Communicating with advisors through approved channels
Prohibited Activities
- Sharing login credentials or account access with unauthorized parties
- Using services for illegal activities or fraudulent purposes
- Attempting to breach security measures or access restricted areas
- Misrepresenting your identity or financial circumstances
Client Responsibilities
As a client, you are responsible for:
- Providing accurate and complete information during consultations
- Maintaining confidentiality of your account credentials
- Notifying us of changes to your contact information
- Making payments according to agreed schedules
Intellectual Property
All content, methodologies, and materials provided through our services remain the intellectual property of Wyntheronquae unless otherwise specified.
You may not reproduce, distribute, or create derivative works without our written permission
Privacy and Data Protection
We are committed to protecting your personal information and maintaining strict confidentiality of all consultation details.
Please refer to our Privacy Policy for complete information about data handling practices
Payment and Billing Terms
The following terms apply to all financial transactions:
- Monthly subscription fees are due in advance of service periods
- All prices are quoted in Malaysian Ringgit and include applicable taxes
- Late payment may result in service suspension after 7 days notice
- Refunds are processed according to our cancellation policy terms
Liability Limitations
Our liability for any claims arising from consultation services is limited to the amount paid for services in the preceding 12 months.
We exclude liability for indirect damages, lost profits, or consequential losses to the extent permitted by Malaysian law
User Indemnification
Clients agree to indemnify Wyntheronquae against claims arising from misuse of services or breach of these terms
Dispute Resolution
We encourage direct communication to resolve any concerns. For formal disputes:
Arbitration Process
Disputes that cannot be resolved through negotiation may be submitted to binding arbitration under Malaysian Arbitration Act.
Arbitration proceedings will be conducted in Kuala Lumpur according to established arbitration rules
Alternative Resolution
We participate in alternative dispute resolution procedures as required by financial services regulations.
Resolution Platform: Malaysian Financial Mediation Bureau
Service Termination
Either party may terminate services with 30 days written notice. Termination does not affect obligations incurred prior to termination date.
Upon termination, access to consultation services and materials will cease, but confidentiality obligations remain in effect
Terms Modifications
We reserve the right to modify these terms with reasonable notice to reflect changes in our services or legal requirements.
Significant changes will be communicated via email or website notification at least 30 days prior to implementation
Applicable Law
These terms are governed by Malaysian law, and any disputes will be subject to the jurisdiction of Malaysian courts.
Severability Clause
If any provision is found unenforceable, the remaining terms will continue in full effect
Complete Agreement
These terms, together with our Privacy Policy and any service-specific agreements, constitute the complete agreement between you and Wyntheronquae.
Contact Details
For questions about these terms, contact us at info@wyntheronquae.com or +60 17 1987 5239
Email: contact@wyntheronquae.com
Phone: +60 17 1987 5239
Business Address: 28 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Last Updated: August 23, 2025
Effective Date: August 1, 2025